Warranty Policy
Last Updated: 25 June 2026
Products sold by Kennedy Electrical & Electronic Sdn Bhd may come with manufacturer warranty, supplier warranty, Kennedy Electrical Care Warranty, or other warranty coverage depending on the product and purchase option.
1. Manufacturer Warranty
Most branded products come with original manufacturer warranty provided by the brand or authorised service provider.
Manufacturer warranty coverage depends on the brand’s own warranty terms and may vary by product category, model, and parts.
Customers should keep:
Original receipt or invoice
Warranty card, if provided
Product serial number
Proof of purchase
Warranty claims may require inspection by the manufacturer or authorised service centre.
2. Kennedy Electrical Care Warranty
Selected products may offer Kennedy Electrical Care Warranty options, such as:
Kennedy Electrical Care Warranty: 1-to-1 Exchange
Kennedy Electrical Care Warranty: Up to 5 Years
The availability, price, coverage, and duration of Kennedy Electrical Care Warranty depend on the selected product and warranty option shown at the time of purchase.
Warranty upgrades must be selected and paid for at the time of purchase unless otherwise agreed.
3. What Warranty Usually Covers
Warranty may cover manufacturing defects under normal household use, depending on the warranty provider’s terms.
Examples may include:
Product cannot power on due to internal defect
Manufacturing fault
Functional failure under normal use
Defective parts covered by the warranty provider
Final approval depends on inspection by the manufacturer, service provider, or Kennedy Electrical team.
4. What Warranty Does Not Cover
Warranty usually does not cover:
Physical damage
Misuse or negligence
Water damage
Pest or insect damage
Power surge or lightning damage
Unauthorised repair or modification
Commercial use, unless stated
Normal wear and tear
Accessories, consumables, filters, batteries, remote controls, or cosmetic parts unless stated
Damage caused by incorrect installation not arranged by Kennedy Electrical
Damage caused by relocation or third-party service
5. Warranty Claim Process
To make a warranty claim, customers should contact us with:
Order number or invoice
Product model
Serial number, if available
Description of issue
Photos or videos of the problem
Warranty card, if available
We will guide the customer on the next step, which may include branch inspection, supplier inspection, manufacturer service centre claim, or technician arrangement.
6. Repair, Replacement, or Exchange
Depending on the warranty terms and inspection result, the solution may be:
Repair
Parts replacement
Product replacement
1-to-1 exchange, if covered
Referral to manufacturer service centre
Other solution offered by the warranty provider
Kennedy Electrical does not guarantee immediate replacement unless the purchased warranty option specifically provides this and the claim is approved.
